Customer Service B2B (Mandarin Speaker only)Full time
Responsibilities:
Customer interaction: Interacting with customers via various channels (chat, Jira ticket, and email) to address inquiries, provide information, and offer assistance in a friendly and professional manner.
Issue resolution: Resolving customer concerns, problems, and complaints by actively understanding, analyzing situations, and providing suitable solutions.
Product knowledge: Developing a deep understanding of the company's products or services to effectively assist customers with their queries and needs.
Problem solving: Employing critical thinking and resourcefulness to troubleshoot and find solutions to customer challenges.
Communication: Communicating effectively and empathetically with customers to ensure clear understanding and build rapport.
Time management: Efficiently managing multiple customer inquiries and tasks to meet service level agreements and standard operating procedures.
Customer satisfaction: Striving to exceed customer expectations and contribute to overall customer satisfaction.
Continuous learning: Staying updated on product knowledge and customer service best practices.
Cultural sensitivity: Adapting communication style and approach to accommodate diverse customer backgrounds and needs.
Team collaboration: Collaborating with colleagues, supervisors, and other departments to address customer concerns and improve service quality.
Requirements:
Candidate must possess at least a Diploma.
Ability to communicate (verbal & written) in BOTH English and Mandarin.
Applicants must be willing to perform 24-hour shift work, able to work on public holidays and weekends (on a rotation basis).
Fresh graduates are encouraged to apply.
On-the-job training will be provided.
Preferably Junior Executives specializing in Call Center, Helpdesk support, or equivalent.
Good in stress tolerance and able to learn independently.
Preferably candidate can multi-task and eager to learn.#J-18808-Ljbffr