Customer Service Consultant (IOI City Mall, PutraJaya, Sepang, Selangor)Join our team as a Customer Service Consultant where you'll delve into the dynamic world of Telco, gaining invaluable experience in intricate processes and beyond.
Your contributions will be pivotal in shaping our organization, as we continually strive for excellence.
We seek individuals with ambition, eager to grow within this stimulating and fulfilling position.
Key Responsibilities:
As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk-in customers at the shop.
Handle enquiries on services provided i.e.
Postpaid, Prepaid, Broadband, Account Status, etc.
Responsible for handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.
Maintain accurate and comprehensive record of new and existing customers.
Requirements:
Candidate must possess at least a SPM or Diploma.
Preferably with retail experience in telecommunication products and services.
At least one (1) year of working experience in the related field is required for this position.
Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
Sales oriented and able to work independently.
Good communication and customer service skills.
Good discipline and ability to work as a team.Summary of Role Requirements:Looking for candidates available to work:Monday: Morning, Afternoon, Evening
Tuesday: Morning, Afternoon, Evening
Wednesday: Morning, Afternoon, Evening
Thursday: Morning, Afternoon, Evening
Friday: Morning, Afternoon, Evening
Saturday: Morning, Afternoon, Evening
Sunday: Morning, Afternoon, Evening1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 25 January 2025
Expected salary: RM2,300 per month#J-18808-Ljbffr