Customer Service (Email Support)- Fully Fluent In Japanese

Customer Service (Email Support) - Fully Fluent in JapanesePosition:Customer Service (Email Support) - Fully Fluent in Japanese
Shift:24*7 Rotational Shift
Responsibilities:
Understand customer enquiries and respond via applicable channels: email.
Ensure customer enquiries are answered or routed through the appropriate support channel.
Manage customer escalations and ensure they are answered, tracked, and escalated as required.
Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes.
Ensure all SLAs are met accordingly.
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
Provide a high level of professionalism and competent customer service.
Able to communicate effectively with customers in a friendly and polite manner following the client's processes.
Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
Qualifications:
Bachelor's degree is required - without experience or diploma with at least 1 year of experience in customer service.
Understanding of social media trends.
Excellent communication and interpersonal skills.
Can work on a rotational shift (Rotational Week off).
Company Name:Concentrix
Company Overview:An attentive, relationship-centric, technology, analytic, consulting firm with global service delivery capabilities.
We partner with government agencies and businesses of all sizes and verticals to architect, develop, implement, measure, optimize, and maintain solutions that drive their success metrics.#J-18808-Ljbffr