Customer Service Executive (Contact Centre) Fresh Graduate

Details of the offer

Working Location: Menara Telekom , Kerinchi LRT Station, Kuala Lumpur
Job Descriptions:
Services
To attend to inbound calls enquiries over various range consumer financial products and services.
To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer's queries.
To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette.
Assurance
To achieve first call resolution where possible and follow up with customers on unresolved issues.
To perform after call duties and quality assurance in accordance with the set procedures with zero defect.
To consolidate and provide customer's feedback to respective business partners for improvements and enhancements.
Channels and Cross-Selling
To introduce and create customer awareness on self-service/automated banking channels.
To cross-sell bank products and services when appropriate.
Compliance
To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank.
Job Requirements:
Fresh Degree Holders are welcomed to apply.
Diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
Possess customer centric / strong customer service mindset
Committed and a good team player with willingness to step into a leadership role
Independent and resourceful with the ability to thrive under pressure
Meticulous, well organized and has the ability to solve problems
Able to multitask and manage time effectively
Multilingual / dialects (Cantonese / Hokkien) are welcomed to apply.
Willing to work on shift rotations (24/7) which includes Public Holidays#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

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