Job Title: Customer Service Executive
Business Unit: Ice Cream
Work Location: Malaysia
The Purpose of Role:Drive integrated activities with the extended supply chain and customer teams, as well as through collaboration, both internally and externally, to ensure customer service requirements are understood and met.
Team Structure:
Reporting to: Customer Support ManagerDirect reports: NilIndirect reports: NilKey Responsibilities:
Perform daily order validations by working closely with Order Processing Hub.Accomplish adjustment/fulfilment of orders according to standard operation procedures and prioritization guidelines.Liaison between supply planners, warehouse and transport team, order processing hub, and external customers.Escalate to Line Manager on matters related to customer issues.Execute order to delivery process according to Unilever Global Financial Control Framework.Act as gatekeeper & implement strict adherence to processes & cut-offs.Key Stakeholders:
Internal: CD Team, Planners, Logistic Team, Shipping Team.External: 3PL, Customers.Travel:No travel is required.
Essential Experience/Skill/Knowledge:
Diploma holder from a reputable education establishment.1-year customer service work experience.System knowledge in SAP and BW.Fundamental working knowledge in Microsoft Office applications (Excel, Word, PowerPoint).Desirable Experience/Skill/Knowledge:
Good analytical, negotiation, and problem-solving skills.Experience in supply chain customer service or logistics functions.Objective and result-oriented.Passion to work and a strong team spirit.How to Apply:
Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.
About Unilever:Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, many Malaysian households use our products to feel good, look good and get more out of life, giving us a unique opportunity to build a brighter future.
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