Customer Service Executive - Fresh Grad are Welcome!Add expected salary to your profile for insights.
Deliver fair outcomes to our customers and ensure the quality of service is maintained.
Actively share customer feedback with internal departments to enhance the customer experience.
Respond promptly to feedback received through social media channels.
Collaborate with internal teams to ensure comprehensive pre- and post-service for all products.
Primarily handle upgrade services, complex issues, and customer complaints, providing swift resolutions, proficient service, and maintaining strong customer relationships.
Qualifications:
Bachelor's degree or above.
We are seeking candidates proficient in MANDARIN to effectively communicate with Mandarin-speaking clients.
Good at English expression and have 2-3 years of customer service experience (preferably).
Candidates with 1-2 years of experience in escalation team within theblockchain industry/financial serviceswill be given priority.
Experience in VIP or Escalation Team customer service is highly desirable.
Individual with significant trading experience is welcomed.
Compensation and Benefits:
Competitive pay package (base salary + transportation allowance + meal allowance + night shift allowances + generous KPI bonus + annual bonus).
Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programs to help you succeed.
Employee engagement, recognition, and appreciation programs.
Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
Team Building.
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Your application will include the following questions:
How many years' experience do you have as a Customer Service Executive?
Do you have customer service experience?
Which of the following languages are you fluent in?
What can I earn as a Customer Service Executive?#J-18808-Ljbffr