Customer Service Executive

This job is a Customer Service Executive role. You will be responsible for coordinating marketing activities, handling customer inquiries, and improving processes. This position involves working with customers and enhancing the company's marketing efforts.
Salary: RM 2200 - RM 2800
Location: Bukit Bintang
Employment Type: Full-Time
Job DescriptionCoordinating all marketing activities across multiple e-commerce channels.
Confer with customers by chat and email to provide information about products or services or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review policy terms to determine compliance. Maintain and update SOP and records.
Enhance and improve current processes.
Ensure customer service satisfaction with clients.
Follow the processes and procedures of the company.
Job RequirementsEPF
SOCSO
Medical leave entitlement of 12 days per annum.
Performance-related allowance on a quarterly basis for confirmed employees.#J-18808-Ljbffr