This job is a Customer Service Executive at Ean Label, focusing on providing quality service to customers. You might like this job because you get to assist customers, resolve issues, and create positive experiences while staying updated on product information and industry trends.
RM 2500 - RM 5000
Sri Damansara/ Kepong
Full-Time
Job DescriptionAt Ean Label, we always believe that quality products, quality services, and quality people are the key elements for the company to always strive for excellence and continual growth.
In this role, your key accountabilities include:
Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
Assisting customers with resolving problems, complaints, or conflicts they may have.
Maintaining a thorough understanding of the company's products and services. Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
Other ad hoc administrative tasks assigned by superiors.
Job RequirementsTo succeed in this role, we will need you to have:
Must possess at least a SPM, Diploma or equivalent.
Required skills: Microsoft Office
Keen learner with a good attitude, independent, responsible, self-motivated, and able to work independently
Ability to multitask, prioritize workload, and delegate tasks
Candidates from the label printing industry will have an advantage.
Able to work with other departments
Willing to work in Kepong (nearby Sri Damansara)
Full-time position is available
Fresh graduates are encouraged to apply
How this career will benefit you:
Opportunities for growth and advancement
Diverse working culture. Work alongside fun, encouraging, and supportive colleagues from a diverse range of backgrounds
Annual performance bonus
If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!
SkillsCommunications
Customer Service
Customer Relationship Management
Product Knowledge
Customer Relationship Building
Process Improvement
Company BenefitsOwn in-house gym facilities
Ping pong activities
SMART CASUAL DRESS CODEWe do not have any strict dress code here.
DIVERSE WORK CULTUREWork alongside fun, encouraging, and supportive colleagues from a diverse range of backgrounds.
Annual Performance BonusPerformance-based annual bonus.
Gen Y & Gen ZWe are young at heart with many Gen Y & Gen Z members.
Additional InfoCompany ActivityLast active - few minutes ago
Experience Level#NoExperienceNeeded
Entry Level
Job SpecialisationCustomer Service
Company ProfileEan Label Industry Sdn BhdEAN Label Industry Sdn. Bhd was incorporated in 2006 and has grown and expanded its customer base enormously in the past few years due to our careful yet continual investment in our growth, printing equipment and technologies, as well as infrastructure. With the full support from our valued customers and the ample commitment from our responsible staff, we have grown to become one of the well-known labels and stickers manufacturers in Malaysia.#J-18808-Ljbffr