Full time
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Responsibilities:Coordinate submission of new visa applications, renewals, extensions, endorsements, and other immigration-related matters to MM2H Immigration Unit.
Work closely with the Operations team regarding MM2H endorsement, including visits to banks, clinics, and government offices.
Attend to prospects in a one-to-one consultation, both online and offline, in a knowledgeable and professional manner.
Support and participate in various marketing events, sometimes during weekends and public holidays.
Facilitate communication between internal and external parties to assist inquiries and stay informed about announcements and current events regarding MM2H, Thai Elite, and other investment migration programs.
Liaise and build relationships with partners on behalf of the business.
Ensure all customer records and accounts are maintained in good order and organized to meet deadlines.
Communicate closely with internal or external parties to ensure efficient daily operations to meet operational targets.
Able to perform company assignments, ad-hoc functions, and related duties as required.
Stationed in Kuala Lumpur, Penang, and Johor Bahru. One position for each location.
Regular travelaround Kuala Lumpur, Selangor, Putrajaya, etc. is required for the position in Kuala Lumpur.
Requirements:Previous experience in a customer service position is highly desirable.
More than 2 years of experience in either the real estate or tourism-related industry is an advantage.
Candidates fluent inMandarin, Cantonese,and English are preferred as the role requires dealing with our target audience, mainly from Hong Kong and Taiwan.
Possess own transportto travel around different locations.
Efficiency in the administration of documents is required.
Good use of MS Office – Word, Excel, Outlook, and PowerPoint.
Sufficient technical knowledge in online and offline applications for video and social marketing.
Ability to manage changing priorities with a flexible approach.
Ability to liaise with stakeholders of all levels of seniority.
Strong integrity, commitment, and ability to maintain a high level of confidentiality.
Your application will include the following questions:
How many years' experience do you have as a Customer Service Executive?
Are you willing to travel for this role when required?
What's your expected monthly basic salary?
Which of the following languages are you fluent in?
Which of the following Microsoft Office products are you experienced with?
How many years' experience do you have as a Customer Relations Officer?
How much notice are you required to give your current employer?
How would you rate your Mandarin language skills?
About Aubella (MM2H) Sdn Bhd:Aubella (MM2H) Sdn Bhd, headquartered in Penang, Malaysia, is a professional agency that assists the Malaysian Government in promoting Malaysia as the preferred destination for Malaysia My Second Home. Founded in 2006, we have served thousands of expats who chose Malaysia for retirement, investment, education, or just as a place to enjoy their life.
We actively serve clients in Malaysia, Hong Kong, Taiwan, Indonesia, China, Bangladesh, Australia, the UK, the US, Japan, and other promising markets.
History:We are an officially accredited agency by the Malaysian Government, and we are also the official speaker for various MM2H roadshows/seminars for the Malaysian Government in Taiwan, Hong Kong, China, and Bangladesh. Established in 2006, we have served thousands of clients from all corners of the world.
Product & Services:We offer the following services to our clients:
Property advisory
Property management
Tour management
Business advisory
International marketing#J-18808-Ljbffr