Job Description
Requirements
- Previous experience in customer service, preferably in the e-commerce or retail industry.
- Possess at least a diploma in business, communications, or related fields is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to work under pressure.
- Familiarity with e-commerce platforms such as Shopee, Lazada, or similar marketplaces.
- Ability to work well in a team-oriented environment and liaise with cross-functional teams.
- A proactive, customer-centric approach with a keen eye for detail.
Responsibilities
- Respond promptly and professionally to customer inquiries via chat and phone.
- Assist customers with order placement, tracking, cancellations, and returns.
- Manage online reviews and ratings by addressing customer feedback in a constructive manner.
- Resolve product or service issues by identifying the problem, explaining solutions, and following up to ensure resolution.
- Address customer complaints empathetically and professionally.
- Coordinate with the cross-functional team to address customer concerns and resolve delivery-related issues.
- Adhere to company guidelines and service-level agreements (SLAs) for response and resolution times.
Benefits
- Competitive salary and benefits package.
- Collaborative Work Environment.
- Career Growth Opportunities.
- Less than 100 meters away from MRT station.
- Company-provided Laptop.
- Medical Coverage.
- Individual Birthday Celebrations.
- Pantry Snack Time.
Company
We've been in the marketplace business since 2014.
As a long-standing partner of multiple marketplaces, we have access to exclusive information and experiences that directly contribute to our unparalleled year-over-year growth.
We've spent years building best-in-class in-house teams to build our business and support our vendor partners.
Our culture is based on opportunity, openness, relationship building, and hard work.
We are collaborative go-getters who say bring it on when faced with a challenge.
We build technology, manage warehouses, market products, offer high-quality service, recruit top-notch talent, and create community-driven programs that make a real-world impact.
No day is the same and we truly thrive in a fast-paced, innovative environment.
We aren't part of your typical company and we're proud of that.
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Marketing & Communications11-50 employees
Founded in 2014, we have been modernizing clients' business, operating, and technological models for the digital era.
Our innovative industry-based, consultative approach assists customers in envisioning, building, and operating more advanced and effective organizations.
We uphold our promises and manage our resources carefully in order to establish and maintain credibility.
We are committed to serving our customers in business value creation through our quality products and services.#J-18808-Ljbffr