Customer Service Executive

POSITION: CUSTOMER SERVICES EXECUTIVE (MANDARIN SPEAKER)
Responsibilities:
Summary: Customer service daily routine which generally consists of handling emails, live-chats and ad-hoc tasks in regard to clients' requests.
To communicate with customers by email, live-chats or telephone.
To escalate unresolved queries to designated departments for further investigation.
To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
To communicate progress and resolution of issues to internal and external customers.
To familiarize with the prepared SOP on covered scenarios on handling emails, processing pending enquiries, as well as answering general inquiries.
To update daily listing for day-to-day operation according to the given requirement.
Requirements:
FRESH GRADUATE is encouraged to apply.
Required skills: Microsoft Office (Word, Excel, PowerPoint)
Fluent inEnglishandMandarinfor both oral and written as the person needs to deal with Mandarin speaking clients.
Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
Self-motivated, fast learner, positive attitude, able to meet timelines and perform well under pressure.
Willing to work on shift (morning/night) including weekends and public holidays.
CandidatesmustbebasedinKL / Klang Valley
Other benefits:
A good amount of Annual Leave entitlement.
Entitled to various allowances (dental/optical/gym, etc.)
WFH / HYBRID options
Performance-based bonus and annual salary review (Performance review system applies)
Company Trips
And many more
Salary range: RM2000 - RM4500 (depends on work experience)#J-18808-Ljbffr