Customer Service Executive

Customer Service - Contact Centre Executive
Role Objective / Purpose:The individual takes inbound and makes outbound calls with customers.
Their duties include responding to questions and concerns about products or services the company offers.
Job Responsibilities:Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication "scripts" when handling different topics.
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our Contact Centre database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
Previous experience in a customer support role.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities, and manage time effectively.
Complete call interaction via CRM for record purposes.
Perform proper and accurate customer verification.
Job Requirements:Minimum Diploma in any background.
At least 1 year of experience.
Knowledge of General Insurance business.
Experience in handling inbound calls.
Strong phone contact handling skills and active listening.
Focus on detail and organization.
Positive attitude, empathy, patience, and adaptability.
Good written and strong verbal communication skills in English & Malay.
Working Hours:Monday to Thursday: 8:30AM to 5:30PM
Friday: 8:30AM to 4:15PM
5 days working, 2 days rest day.
Working shift of 9 hours.#J-18808-Ljbffr