This job is for a Customer Service Executive who handles inquiries, resolves issues, educates customers, and processes orders.
You might like this job because you get to ensure customer satisfaction and collaborate with a team to improve service performance.
RM 3000 - RM 4000
ResponsibilitiesHandle inbound customer calls, emails, and live chats regarding product inquiries, service issues, and general information.
Provide accurate, valid, and timely information to customers by studying product information, policies, and service offerings.
Assist customers with troubleshooting and problem resolution in a clear and concise manner.
Identify and address customer concerns and complaints effectively, ensuring the resolution is achieved in a timely and satisfactory manner.
Work closely with other departments (e.g., sales, technical support) to address complex or escalated issues.
Follow up with customers to ensure that their issues have been fully resolved.
Product and Service Knowledge:
Develop and maintain thorough knowledge of the company's products, services, and systems to provide accurate support.
Educate customers about product features, usage, and maintenance to ensure they have the best experience possible.
Customer Satisfaction:
Strive to meet or exceed customer satisfaction goals and service standards.
Gather and document customer feedback to improve products, services, and processes.
Keep detailed records of customer interactions, issues, and resolutions using customer service management systems.
Order Processing and Documentation:
Assist customers with placing orders, processing returns, exchanges, and issuing refunds as per company policies.
Maintain accurate and up-to-date records of customer interactions and transactions.
Collaborate with fellow team members to meet departmental targets and resolve customer issues effectively.
Share insights and suggestions to improve team performance and customer experience.
Administrative Duties:
Maintain customer service logs and reports to track call volumes, customer interactions, and service performance metrics.
Ensure timely and accurate documentation of all customer interactions.
Job RequirementsEducation:High school diploma or equivalent (Bachelor's degree preferred).
Experience:1-2 years of experience in customer service or a related field (preferred but not required).
SkillsCommunication
Company BenefitsFree Parking & Near KTM:Plenty of free parking space near office.
Only 250m away from KTM.
Coffee & Tea:Espresso high quality coffee & tea all day free.
Often comes with light refreshments in the afternoon.
Macbook Laptops:We make high quality products with high quality equipment.
Macbook laptops for teams to do their magic.
MarketSense ICT provides omnichannel marketing tech, publication tech, education tech, and business automation tech to SME companies and corporations.
Our tech and services help businesses expand through digitisation and increase process efficiency.
We develop and provide the best solution to build clients' systems in a fast and cost-effective way.
Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.#J-18808-Ljbffr