Customer Service Executive

Order Processing and Delivery:



-Manage and process customer orders, ensuring accurate order entry into the system.


-Coordinate delivery schedules and ensure timely invoicing.


-Liaise with logistics to track Sea, Air, and Road shipments.

Customer Interaction:



-Respond to customer inquiries and provide timely support regarding orders, product information, and services.


-Prepare and manage price quotations, product documentation, and other relevant office data.

Office Management:



-Maintain a comprehensive filing system for office documents, product information, and price quotations.


-Oversee the maintenance of the office lab and the samples library.


-Assist the sales team by preparing demo samples and arranging couriers for customer samples.


-Conduct annual stock checks to ensure inventory accuracy.

Reporting:



-Prepare and submit monthly sales reports and 'win' reports for review.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-polymorph-enterprise-job-customer-service-executive)
; Requirements:-


-Diploma or Bachelor's Degree in Business Administration or an equivalent field.


-1-2 years of experience working with ERP systems such as IFS, SAP, or similar platforms.


-Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint).


-Fluent in English and BM (both spoken and written).


-Excellent organizational and filing skills, with a keen eye for detail.


-Ability to work independently, with a proactive and customer-oriented attitude.