Customer Service Executive

-Provide assist and cooperation to the assigned project and team members towards achieving required targets and troubleshooting of problems encountered. 


-Ensure that the customer cases and requests are handled timely and efficiently. 


-Be accountable as the first-level management for the team's conduct and performance, attrition and attendance. 


-Understand the client and project business, including processes and SLAs so as to coach the team members effectively. 


-Responsible in assisting the team manager to set performance KPIs and any work-related documentation including but not limited to regular and adhoc reports, and SOPs. 


-Be ready to provide backup to the team manager relating to liaising with the clients as and when required.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-envo-business-process-outsourcing-bpo-job-customer-service-executive)
; Requirements:-


-Strong leadership skills with assertive approach. 


-Fluency in verbal and written communication skills in English. Ability to converse Mandarin and Cantonese would be an added advantage. 


-Resourceful, meticulous, and a team player who can work well with all levels. 


-Equipped with appropriate urgency to suit operational demands. 


-Able to work on weekends and public holidays based on shift roster schedule.