Customer Service Executive

Responsibilities: Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
To exceed customers expectation in terms of customer service & accurate  information.
Work in a team to achieve the required KPI elements and SLA.
Requirements: Candidate must possess at least a SPM with 5 passes.
Required language(s): English & Bahasa Malaysia (Ability to speak in Mandarin will be an added advantage).
Minimum 1 year of working experience in the service industry will be an added advantage for this position.
Fresh graduates who are interested to start their career in a call center are also encouraged to apply Full Training Provided Applicant must be willing to work on rotational shifts.
Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
Applicant must be willing to work in Ara Damansara, Selangor Benefits: 5 working days in a week EPF & SOCSO Sick leave Annual leave Rest & relax area (pool & foosball table, etc.)
Gym and shower facilities.
Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager IJP Internal job program.
Opportunity to transfer to the candidate's favorite departments (Eg.
Finance, Human Resource and etc.
), to accept different challenges within the company after 1 year.
Salary Package: Basic + KPI Allowance + Shift Allowance for Shift Based & OT is claimable.