Customer Service Executive (Junior)

Freight/Cargo Forwarding (Manufacturing, Transport & Logistics)
MHM Express Sdn Bhd, a freight forwarder and a division of Adsir Group of Companies, is seeking a Customer Service Executive to join our dynamic team in Setia Alam, Selangor. This full-time role is crucial in providing customer support and ensuring the seamless delivery of our services.
Tasks & ResponsibilitiesManage documentation and operations of sea freight, airfreight and end-to-end deliveries & customs clearance
Liaise with the internal department to ensure shipments are being handled promptly and delivered on-time
Provide customer service to clients by handling queries and updating shipment status proactively
Verify all necessary and accurate documentation required for the customs clearance process
Coordinate with hauliers, forwarding agents, and deal with shipping liners
Undertake any other duties assigned by superior from time to time
Ensure accuracy of all data entry
Qualification and ExperienceDiploma or Bachelor in related field with minimum one (1) year of working customer service operations experience in a forwarding company
Familiarity with freight forwarding industry and customer service best practices
Knowledge and hands-on experience in K1/K2/K3/K4/K8/K9/ZB1/ZB2/ZB4 declaration
A team player with a positive attitude and a willingness to learn and grow
Proficiency in MS Office and PC skills.#J-18808-Ljbffr