Customer Service Executive (Mandarin Speaker)

Job Responsibility
Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
Obtain all necessary information, check on systems and align with customer needs
Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
Assist customers with essential guidance and accurate information (medical-related)
Working Timing
Monday to Sunday - 8am to 8pm (Operation timing)
5 Working days (2 Off days - depends on schedule)
Rotational shift (rotate in between 8am - 8pm)
8 working hours per day (9 hours including lunch break)
Working Location
Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
Accessible by MRT & LRT Ampang Park Station (walk-in distance)
Job Requirements
Must have experience in the Call Center industry
Available to join in February 2025
Must be able to communicate in English & Mandarin (Above average)
SPM holder and above
MBBS holders are welcome
Job Benefits
Salary Package
Base pay: RM3000.00 - RM3200.00
KPI allowance: up to RM500.00/month
Attendance allowance: RM100.00/month
Benefits
Annual Increment (Performance-based)
Annual Bonus (Performance-based)
OT allowance (If applicable)
Training and proper guidance will be provided#J-18808-Ljbffr