Customer Service Executive (Mandarin Speaker)

-Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.


-Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.


-Build and maintain positive relationships with customers, going the extra mile to engage them and meet their needs.


-Contribute to the development and refinement of customer service policies and procedures.


-Keep records of customer interactions, transactions, comments, and complaints.


-Performs other related duties as assigned

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-upgrowthhr-job-customer-service-executive-mandarin-speaker)
; Requirements:-


-Someone who priorities career and hungry for success


-People management skill, good communication


-Excellent in Microsoft Excel


-Candidates must possess at least a Diploma (in any field). Customer services related will be advantaged


-Candidate must be very fluent and able to type in English, Bahasa Melayu and Mandarin


-Fresh graduates are most welcome to apply