Customer Service Executive/Officer (Klia)

Ensure dedicated customer requirements are met timely and complaints resolved amicably.
Customer Service & Control Tower • Review Bolloré Logistics performance and quality indicators which have been contracted with customer.
• Control tower support: SOP update, contractual rates update.
• Preparation of meetings with customer: analysis, reporting, charts.
• Develop and implement the sales action plan by monitoring the control tower team and the network.
• Follows the direction of Program Manager for the action plan.
• Carrying out any other request made by the Program Manager.
Specific Activities • Carrying out any other request made by their manager.
Requirements Technical • Minimum of 1-2 years' experience in customer service function Behavioural • Excellent communication • Team player • Rigorous • Excellent inter-personal skills • Organized • Responsive Language • Fluent in English + local language • French speaking is a bonus Benefits You will enjoy: Dental Medical Birthday Leave Festival Leave