Customer Service Executive (Shift)

Front Office & Guest Services (Hospitality & Tourism)
Greet residents and guests warmly and professionally.
Assist with various resident requests such as arranging transportation, booking reservations, and providing information about local services and attractions.
Handle daily mail/deliveries, ensuring proper documentation and secure handling.
Address and resolve resident complaints or issues promptly and effectively.
Maintain accurate records of resident requests, maintenance issues, and other relevant information.
Monitor and report on the condition of the property's common areas, ensuring cleanliness and functionality.
Provide residents with updates and information regarding property events, policies, and changes.
Respond to emergency situations as needed, including coordinating with emergency services and communicating with residents.
Control guests/vendors access to residential floors through appropriate registration.
Assist on booking of on-site facilities (i.e., function room, meeting room).
Reports to Building Manager on all operation matters concerning the Front Desk department.
Requirements:
Preferably at least 1 year of customer service experience in the related field.
Proficiency in English (Spoken & Written).
Able to communicate in Mandarin will be an added advantage.
Presentable and positive attitude.
Willing to work on shifts.#J-18808-Ljbffr