Customer Service Executive (Welcoming Fresh Grads)Skip to content
As a Customer Service Executive, you will be responsible for:
Responding to customer inquiries via phone, email, and chat promptly and professionally.
Resolving customer complaints or issues promptly and accurately.
Providing product/service information and solutions to customers.
Escalating unresolved issues to the appropriate department or person.
Developing and maintaining strong relationships with existing clients.
Conducting regular check-in calls and business reviews with clients.
Collaborating with sales and other departments to meet clients' needs.
Maintaining accurate records of customer interactions, transactions, comments, and complaints.
What you need for the role:
Fresh graduates and SPM leavers are welcome. (In job training will be provided)
Able to speak, read, and type English and Mandarin (as you might need to converse with our clients from Taiwan).
Ability to multi-task, organize, and prioritize work.
Ability to work independently and as part of a team.
Proactive problem solver with attention to detail.
What we are offering:
Competitive salary package and benefits.
Internal transfer opportunities as we grow and scale.
Casual dress code practice.
Young and fun culture.
Newtons Technology Sdn Bhd is a company currently building a Smart POS system that integrates QR code ordering, cashless integration, voucher and member card system, stock management system, employee management system, delivery, and more into one POS system. We aim to create a perfect smart POS system suitable for the lifestyle of Malaysians and help Malaysia build a real cashless country.
We are also involved in AI (Artificial Intelligence), IoT, face recognition, and other potential future technologies. We strive to become one of the best technology companies in Malaysia and advance the country towards a better life and improved technology.
Perks and benefits include:
Medical
Miscellaneous allowance
Dental
Sports (e.g. Gym)
Parking
Vision
Founder share, flight ticket, accommodation#J-18808-Ljbffr