About the roleThis is a full-time position for a Customer Service professional at Sonfuat Precision Industries Sdn Bhd, based in Batu Pahat, Johor. As a Customer Service representative, you will be the primary point of contact for our clients, providing excellent service and support to ensure their satisfaction. Your role will be integral to maintaining and growing our customer relationships within the client and sales administration function of our business.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and chat
Responding to customer questions and concerns in a timely and professional manner
Resolving customer issues and complaints effectively and efficiently
Providing accurate information about our products, services, and policies
Documenting customer interactions and maintaining detailed records
Collaborating with other departments to ensure seamless customer experiences
Identifying opportunities to improve customer satisfaction and loyalty
What we're looking for
Excellent communication and interpersonal skills, with a friendly and professional demeanour
Strong problem-solving and critical thinking abilities
Proficient in English and Bahasa Malaysia, both written and verbal
Proven experience in a customer service or client-facing role, preferably in the manufacturing or industrial sector
Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
Commitment to providing exceptional customer service and a genuine desire to help others
What we offerAt Sonfuat Precision Industries Sdn Bhd, we are dedicated to creating a supportive and inclusive work environment that empowers our employees to reach their full potential. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. Additionally, we prioritise work-life balance and provide flexible working arrangements to ensure our employees can thrive both professionally and personally.
About usSonfuat Precision Industries Sdn Bhd is a leading manufacturer of high-quality precision engineering components and solutions. With over 30 years of industry experience, we have established a strong reputation for delivering innovative, cost-effective products and services to our global clientele. Our commitment to excellence, continuous improvement, and customer satisfaction is at the core of our business philosophy, and we are proud to be a trusted partner to organisations across a diverse range of industries.
Apply now to join our dynamic team and be a part of our exciting journey!#J-18808-Ljbffr