Customer Service

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Customer Service Representatives take time to specialize in the customers and their needs.
Duties & Responsibilities:Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
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