About the roleJoin our customer service team at Sutherland Global Services Malaysia and make a real difference to our customers.
As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service in both Indonesian and English.
This full-time role is based in our Bangsar South office in Kuala Lumpur.
What you'll be doing
Manage customer's queries via email, social media, App Store & Google Play Store.
(For Indonesia we have Outbound calls.)
Become a product expert that helps customers find the best solution.
Deliver high-end customer service to clients.
Be active on social media to understand customer concerns.
Support market: Indonesia only.
What we're looking for
Proficiency in both Indonesian and English languages, both written and verbal.
Basic understanding of PC & mobile device troubleshooting.
Email & social media support experience.
1 to 2 years of experience in customer service with 1 year in a tech support process.
Willingness to work on shifts (9am till 11pm - 2 shifts (rotation every 2 weeks): 9am-6pm & 2pm-11pm (subject to changes)).
Willingness to work onsite (in Bangsar South, Kuala Lumpur, Malaysia).
What we offerAt Sutherland, we are committed to providing our employees with a supportive and rewarding work environment.
Some of the key benefits you can enjoy include:
10 days of annual leave/1 calendar year (on a prorated basis).
14 days of sick leave/1 calendar year (on a prorated basis).
Dental + optics allowance.
Mental health welfare - up to 10 free consultations with a counselor.
Vacation program - subject to manager's approval.
Apply now to join our growing team!
Your application will include the following questions:
Which of the following types of qualifications do you have?
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a Customer Service Role?
Which of the following languages are you fluent in?
Have you worked in a call centre before?
How much notice are you required to give your current employer?#J-18808-Ljbffr