This job is a Customer Service Internship where you'll handle inquiries, resolve issues, assist with social media support, and collaborate with various teams.
You might like this job because it offers a diverse range of tasks to enhance your customer service skills.
RM 499 - RM 500
ResponsibilitiesRespond to customer inquiries via phone, email, or live chat.
Provide information about products, services, policies, and procedures.
Address customer questions, concerns, or issues promptly and professionally.
Help customers place orders, track shipments, and handle returns or exchanges.
Problem ResolutionAssist in resolving customer complaints or issues, ensuring a positive experience.
Escalate unresolved issues to senior customer service representatives or managers.
Document customer interactions and feedback for future reference.
Data Entry and DocumentationAccurately record customer interactions and any actions taken in the company's CRM (Customer Relationship Management) system.
Update customer records and ensure that all interactions are logged with relevant details.
Maintain accurate and up-to-date customer profiles to help with future interactions.
Customer Support via Social MediaAssist in responding to customer messages or comments on company social media platforms (e.g., Facebook, Instagram, Twitter).
Engage with customers in a friendly, professional manner, upholding the brand's voice and values.
Help manage online reviews and feedback on third-party review sites or forums.
Order Processing and SupportHelp customers with order status inquiries, cancellations, or modifications.
Assist in processing returns, exchanges, or refunds based on company policies.
Ensure that customers receive accurate and timely information regarding their purchases.
Supporting Customer SuccessWork alongside the customer success or support team to ensure customers' long-term satisfaction.
Assist with onboarding new customers and guide them through product usage.
Proactively follow up with customers to ensure satisfaction after their inquiries are resolved.
Collaboration and TeamworkWork closely with other departments (e.g., sales, marketing, technical support) to ensure customers are provided with the best service.
Participate in training and team meetings to stay updated on new products, policies, or customer service protocols.
Customer Feedback and InsightsCollect feedback from customers about their experiences and suggest improvements to senior staff.
Help track customer satisfaction metrics (e.g., NPS, CSAT) and assist with reporting and analysis.
Provide insights based on customer feedback to help improve processes or product offerings.
Job RequirementsEducational Background : Most internships are open to students pursuing degrees inbusiness ,communications ,marketing ,hospitality , or related fields.
Communication Platforms : Familiarity with email systems, live chat software, or customer service platforms.
Problem-Solving : Ability to understand and resolve customer issues in a positive and efficient manner.
SkillsMarketing
Digital Marketing
Company BenefitsGreat Remuneration Package : We prepare commissions, bonuses, and increments for those high-performing employees.
You will get the rewards if you achieve company targets!
Apple MacBooks for Everyone : We give portability and convenient office tools to help every employee work smoothly.
Snacks and Coffee : Yes!
We may serve some delicious snacks during the high-tea time (for KL branch!)
and coffee machines are provided in the office.
Growth Opportunities : We value the growth of employees, so we support continuous learning in developing your skills and ability here!
Location : Our KL office is situated 1km from MidValley and near our Penang office you can find Zus Coffee, Family Mart and many more!#J-18808-Ljbffr