Customer Service (Korean Speaker)

Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the world's best brands in over 40 countries.Job Description
As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You are also expected to:
Responsibilities
Assist customers via Korean and English language;
Use provided tools and resources to resolve customer issues;
Adhere to client-defined processes and procedures and company policies;
Meet or exceed minimum requirements for productivity, availability and quality requirements;
Meet pre-determined targets;
Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.
Requirements
Korean speaker able to converse in English;
Korean written and verbal communication skills;
Earned a Bachelor's Degree;
Preferably with 1 year of Customer Service experience in call center;
Working knowledge on Microsoft Office applications;
Strong Customer Service Skills.
Working Hours
24 hours rotational shifts | 5 working days in a week
Work Location
KL Sentral
Remuneration
Total Package up to MYR 10,000
Consultant in Charge
Angel Chok| ****** | 014 612 6048#J-18808-Ljbffr