Customer Service (Korean Speaker)

Job Responsibilities:Manage incoming customer interactions across various brands through phone, email, and chat, assisting with bookings and resolving queries.
Process reservation requests and offer support for loyalty and customer care needs.
Address inquiries regarding property facilities, services, and room options.
Provide exceptional service to guests worldwide, ensuring a seamless travel experience and fostering brand loyalty.
Identify guests' booking requirements and apply sales strategies to increase revenue.
Adhere to booking policies, loyalty program guidelines, and case management protocols.
Deliver customer support, assist in resolving issues, and maintain communication with properties, company contacts, and external partners.
Uphold company policies, maintain a professional appearance, and safeguard confidential information.
Communicate clearly and professionally, including proper telephone etiquette.
Foster positive relationships with colleagues, contribute to team objectives, and address coworker concerns appropriately.
Meet quality assurance standards.
Perform additional duties as assigned by supervisors.
Requirements:Fluent in both written and spoken English and proficient in Korean.
Capability to thrive in a dynamic, customer-centric environment.
Competence in multi-tasking.
Experience in the hospitality/travel industry, contact center environment, sales, or customer service is an advantage.
Willingness to work flexible shifts, including weekends and holidays.
Individuals with no working experience are welcomed as training will be provided.#J-18808-Ljbffr