Minimum Requirements
Candidate must possess at least SPM/UEC or equivalent
Working hours: 9am-6pm / 6pm-1am / 1am-7am / Scheduled OT on PH or weekend
Willing to work on Weekends, Public Holidays & Shifts (occasionally)
Excellent interpersonal, written and oral communication skills
Required language(s): Proficient in English (oral & written); ability to converse in Chinese will be an added advantage
FRESH GRADUATES are encouraged to apply
Related work experience in Customer Service field will be an advantage
Responsibilities
To provide fast and timely solutions to all customer related problems
To be constantly guided by company's service standards
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Respond to issues and enquiries promptly through a large amount of emails and application live chat
Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services, and solutions
Provide good customer services and maintain good rapport with customers
Provide highly skilled resources to answer customer enquiries and requests predominantly
Additional Benefits
Annual leave, Sick leave, Hospitalization leave, Maternity leave, Paternity leave & Compassionate leave
Annual Bonus
KWSP, SOCSO, EIS
Medical, Dental & Optical claims
Yearly increments to upgrade your basic salary yearly & improve your lifestyle
Allowances and KPI
Provide Hybrid Working
Training and Development
Training Provided
Allowance Provided
Staff Activities
Bonus
Overtime Pay
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