Job Description:Manage customer's queries via email, social media, App Store & Google Play Store.
Become a product expert to help customers find the best solutions.
Deliver high-end customer service to clients.
Be active on social media to understand customer concerns.
Requirements:Basic understanding of PC & mobile device troubleshooting.
Email & social media support experience.
1 to 2 years of experience in customer service with 1 year in a tech support process preferred.
Operation hours: 9am to 11pm (including weekends).
3 shifts (rotation every 2 weeks): 9am - 6pm, 12pm - 9pm, or 2pm - 11pm (subject to changes).
5 working days, 2 days off (40 hours per week).
Hybrid mode possible for the position.
Only for native local Malaysians.
Language Proficiency:
- Fluent in both Malay and English (verbal, reading, and writing).
- Able to write in Malay and English.
Education:
- Diploma or graduation degree.
Onboarding Date:
3rd February 2025.
Your application will include the following questions:Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have in a Customer Service role?
Do you have customer service experience?
Do you have technical support experience?
Are you available for shift work?
About Us:
We make digital by combining human-centered design with real-time analytics, AI, cognitive technology & automation to create exceptionally engineered brand experiences!
Sutherland is an experience-led digital transformation company.
Our mission is to deliver exceptionally engineered experiences for customers and employees today that continue to delight tomorrow.
For over 35 years, we have cared for our customers' customers, delivering measurable results and accelerating growth.
Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland.
#MakeDigitalHuman
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.
We have been helping customers across industries from financial services to healthcare achieve greater agility through transformed and automated customer experiences for over 35 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.#J-18808-Ljbffr