Customer Service (Mandarin Speaker - Chat Support)

Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.Job Description
As a bilingual Customer Support Consultant, you will provide first-class customer service to clients via live chat and e-mail.
You are also expected to:Responsibilities
Assist customers via Mandarin and English language;
Use provided tools and resources to resolve customer issues;
Adhere to client-defined processes and procedures and company policies;
Meet or exceed minimum requirements for productivity, availability and quality requirements;
Meet pre-determined targets; and
Ensure proper documentation of activities in the client tool about customer problems, requests and actions taken.
Requirements
Mandarin speaker able to converse in English
Mandarin written and verbal communication skills
Fresh graduates are welcome to apply
Earned a Bachelor's Degree or Diploma
Working knowledge on Microsoft Office applications
Strong Customer Service Skills
Working Hours
24 hours rotational shifts | 5 working days in a week
Work Location
KL Sentral (Fully in Office)
Remuneration
Total Package up to MYR 5,000 (including KPI)
Consultant in Charge
Angel ****** | 014 612 6048#J-18808-Ljbffr