Customer Service (Mandarin Speaker)

We are looking for a dedicated individual who isfluent in both English and Mandarinto join our team.
This position requires working on a rotating shift schedule.
Our company's location is easily accessible by public transport.
Responsibilities:
Provide excellent support to customers through all relevant communication channels.
Ensure all customer inquiries are resolved in accordance with the company's processes and procedures.
Maintain a positive, empathetic, and professional attitude toward customers.
Stay updated on company procedures and processes.
Perform any other duties and responsibilities assigned by management, within your role to support the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System.
Requirements:
Diploma or Bachelor's degree in any field.
Fluent in English and Mandarin (written and spoken).
Minimum 1 year of customer service experience (fresh graduates or without Customer Service experience are welcome to apply).
Flexibility to work on a rotating shift schedule.
Excellent communication and problem-solving skills.
If you are passionate about delivering excellent customer experiences, we would love to hear from you.
Apply today and be part of our TDCX team!#J-18808-Ljbffr