This job is Customer Service for Mandarin speakers.
You might like this job because it offers rapid career growth, leadership opportunities, and a fun, dynamic work environment at a leading e-commerce company.
RM 3500 - RM 4000
Full-Time
few hours ago
Job DescriptionAre you driven, ambitious, and ready to fast-track your career?
Join our vibrant team as aCustomer Service Executiveand be part of a company that rewards high performers with rapid career progression, exciting opportunities, and a chance to lead a team in the future!
Respond promptly to customer inquiries via phone, email, chat, and social media.
Assist customers with order tracking, delivery status updates, and return processing.
Resolve post-purchase complaints and issues, ensuring customer satisfaction.
Provide accurate information regarding product care, usage, and return policies.
Document customer interactions and transactions in our CRM system.
Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
Maintain a high level of product knowledge to better assist customers with post-purchase queries.
Why Join Us?Rapid Career Growth : High performers can earn quick promotions and salary increments within months.
Young & Dynamic Environment : Work with a team of passionate, driven professionals in a fun and supportive atmosphere.
Leadership Opportunities : Get a chance to lead and grow your own team as you excel in your role.
Make a Difference : Be part of one of Malaysia's largest e-commerce players, shaping the future of customer service excellence.
Job RequirementsAbility to speak, write, and readMandarin is a must.
SPM or equivalent.
Fresh Graduatesare encouraged to apply.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and the ability to think on your feet.
Ability to handle stressful situations and manage multiple tasks simultaneously.
Strong attention to detail and organizational skills.
A positive attitude and a team player mentality.
SkillsCommunication
Troubleshooting (Problem Solving)
Empathy
Product Knowledge
Time Management
Company BenefitsCompetitive pay and compensation packages!
Learning and Development: The company encourages self-development and will support learning of new skills as long as it fits into our vision.
Stocked Pantry: Never go hungry with snacks and drinks provided!
Company Trip: Annual company trip to foreign countries!
Additional InfoLast active - few hours ago
Experience Level0 - 3 Years of Experience
Entry Level
Job SpecialisationCustomer Service
Company ProfileCTG Wellness Sdn BhdWho We Are :CTG Group , established in 2018, began as a training provider for small and medium enterprises and emerging entrepreneurs aiming to scale their businesses online.
Today, we own some of the largest online healthcare and beauty brands, generating revenue of RM8 million per month.
Our presence extends across multiple platforms, including Shopee, Facebook, WhatsApp, and physical retailers.
Our diverse portfolio includes our video editing and design house,7Days ; our product development arm,Waves ; our business advisory and training unit,CTG Business ; and our service-oriented division,Wisdom Factory .
Our team comprises young professionals from varied backgrounds, including legal, data, procurement, marketing, design, pharmaceutical, and traditional media industries.
Through collaborative effort, we aim to reshape the entrepreneurial landscape in Malaysia.#J-18808-Ljbffr