Customer Service Officer (Based In Msia, For J&T Singapore)

Responsibilities Follow Standard Operating Procedures and, resolve Customer Complaints promptly Answer to / manage (various) Customers Queries via CRM Tools / Hotline (incoming calls) Monitor & follow up with the relevant department/s on escalated cases that require clarification updates Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned/given by CS Team Leader / Manager Support departmental Key Performance Indicators set by Management Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner  Competencies Attention to Detail — The job requires being careful about detail and thorough in completing work tasks.Communication and interpersonal skills – The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people.Customer-focused orientation – The job requires being customer-focused, involves ensuring that all aspects of the company put its customers' satisfaction first.Mental strength/Stress tolerance – The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others.Teamwork – The job requires a great amount of collaboration to work and perform more efficiently in a team. Proficient in Bahasa Melayu, English, and Mandarin, as it may be necessary to read guidelines written in different languages.