This job is for a Mandarin-speaking Customer Service Pro who excels in communication, problem-solving, and teamwork. You might like this job because it focuses on enhancing the customer experience and requires proactive decision-making.
RM 3500 - RM 4000
Full-Time
Job DescriptionCustomer Service Pro Wanted!
Role Overview:Are you a people person who thrives on making every interaction count? We're looking for a Customer Service Pro to handle emails and phone calls with flair, making sure every customer leaves with a smile. If you're ready to help us up our game in service quality and keep our focus on the customer experience, we want you on our team!
What You'll Do:
Be a Communication Rockstar:Nail both verbal and written interactions with team members and customers.
Spot Opportunities:Always be on the lookout to enhance the customer experience and make things better.
Stay Organized:Keep your work on point with a keen eye for detail and a logical approach.
Handle Pressure Like a Boss:Manage busy times and deadlines without breaking a sweat.
Take Initiative:Make smart, proactive decisions to drive awesome results.
Research Like a Pro:Use your skills to find solutions and apply them with good judgment.
Team Player Vibes:Work well with others and adapt quickly to changes.
Level Up the Experience:Find new ways to make our customer service shine.
Positive Energy:Keep the workplace upbeat and encourage your teammates.
Professional Demeanor:Build credibility quickly with everyone you interact with.
Job RequirementsWhat We're Looking For:
Fluent in Mandarin and English (both speaking and writing).
SPM/Diploma/Degree in any field.
Fresh grads and retirees are totally welcome to apply.
1 year of experience in a related field is a plus.
Excellent communication skills and phone etiquette.
Great at multitasking, prioritizing, and managing your time.
Adaptable and resilient in a fast-paced environment.
Able to work independently as well as part of a team.
Ready to make an impact? Apply now and join our awesome team!
SkillsCustomer Service
Problem Solving
Verbal Communication Skills
Effective Communication
Company BenefitsCareer Growth and DevelopmentWe put your career growth first. We offer a variety of learning opportunities to help you advance, including training programs and mentorship.
Modern and Comfortable Workspaces:Our modern workspaces are designed to support productivity and ensure a comfortable and engaging work environment.
Recognition and Rewards:Your hard work and achievements don't go unnoticed. We celebrate successes and milestones.
Inclusive and Diverse Work Environment:With colleagues mix of local and expatriate team members, you'll experience a rich, inclusive culture that values different perspectives and ideas.
Cutting-Edge TechnologyUtilize the latest technology and tools to enhance your productivity and streamline your work processes.
Employee Engagement ActivitiesParticipate in regular team-building activities, social events, and company-sponsored gatherings that promote a fun and engaging work environment.
Company ProfileSRG Asia Pacific Sdn Bhd
Welcome to SRG AP – Where Exceptional Service Meets Innovation!
About Us:SRG AP, a proud subsidiary of PGSBPO Pte. Ltd., made its debut in Malaysia with a mission to elevate customer management through top-notch back-office processing. Since 1996, we've been at the forefront of delivering stellar communication services, thanks to the vision of industry pioneers.
Why We're Awesome:
Global Reach:Headquartered in the vibrant KL Sentral, Kuala Lumpur, we're strategically positioned to stay connected globally—both physically and technologically.
Experience & Impact:We've successfully handled over 500 projects across various industries and currently support up to 700 seats in our centers.
Diverse Team:Our team of 800 locals and expatriates brings together expertise in 15 languages, ensuring a rich, diverse, and proficient service experience.
Join Us:Be part of a dynamic company that's continuously growing and innovating in the world of customer service and back-office excellence. At SRG AP, your skills and ideas make a real difference!#J-18808-Ljbffr