Customer Service Professional (Bengali Speaker)

CUSTOMER SERVICE PROFESSIONAL (BENGALI SPEAKER)To attend inbound calls pertaining to customer concerns and inquiries related to service communication product.
To assist customers and maintain high professionalism.
To escalate cases and follow up with customers.
To achieve monthly KPI performance.
Company
SRG ASIA PACIFIC, established in 1996, has continuously progressed as a premier leading communications provider of outstanding services.
Headquartered in KL Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically.
Comprising an energetic, enthusiastic, and creative community, SRG Asia Pacific has expanded rapidly and is growing further at an aggressive rate on a monthly basis.
Company Overview
SRG Asia Pacific Sdn Bhd is a BPO provider with over 25 years of experience in the Business Process Management industry.
They specialize in Customer Interaction Management (CIM) and are backed by a large conglomerate with shareholdings in entertainment, telco, property, and many other sectors.
The company is equipped with Genesys state-of-the-art PBX/AXDOMNI channels for customer experience delivery and is ISO Certified 9001:2015.
They are also certified by the Ministry of Finance (MOF) and have MSC Status.
SRG Asia Pacific is a multiple industry award winner in Customer Experience Excellence and was awarded the BEST MALAYSIA EMPLOYEE BRAND Award in 2019.#J-18808-Ljbffr