Customer Service Representative (Fresh Grads)

Designation : Customer Service Representative - English Speaker (Banking Industry)
Working Days: Monday - Sunday; rotational 5 days a week
Working Hours : Rotational shift.
8:00 AM to 11:00 PM (8 hours working shift + 1 hour break)
Location : Menara UOB, UOB Plaza Jalan Raja Laut, and Menara Citibank Jalan Ampang
Salary Package : RM 2,600 - RM 3,000 (basic)
Job Types: Full-time, Contract, Fresh graduate
Contract length: 6 months

Responsibility :

Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
Develop and apply thorough knowledge of practices and procedures to accomplish team goals
Assist immediate manager with team motivation and performance monitoring
Mentor associates to improve individual performance
Consistently achieve individual and team performance targets under little to no direct supervision
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Requirement :

Good communication skills in English
SPM holder : Credit in both Maths & English, minimum 2 years full time contact center working experience
Diploma holder : Fresh or full time working experience in contact center
Bachelor's degree : No experience needed but preferred
Fresh graduates from bachelor's degree or diploma are strongly welcomed


Benefits:

- Opportunities for promotion
- Professional development


Schedule:

8 AM to 11 PM (9 hrs per shift including break)
8 am - 5 pm / 2 pm - 11 pm
Monday-Sunday (5 working days, 2 off days)