Customer Service Representative

Responsibilities: Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls Independently provide accurate information to resolve problems/issues that arise Continuously educate one's self with up-to-date and relevant information to support the customer service operations Escalate issues to your team leader, managers, and other departments as required Adhere to the Quality Assurance standards set Display good team-working attitude and behavior within the team and other departments in the company Requirements 1-3 years experience in frontline customer support, preferably in the financial or service industry Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience Both adaptable and resilient, able to operate in a quickly changing environment Excellent verbal and written professional English and Mandarin Great at multitasking, prioritizing, and managing time effectively.
Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)