Customer Service Representative

Responsibilities:
Respond promptly to customer inquiries via eCommerce platforms
Resolve product-related issues efficiently with basic product knowledge
Handle warranty claims and coordinate with internal teams for resolutions
Maintain a high level of customer satisfaction through proactive assistance
Compile customer feedback and issues to support process improvement
Requirements and Qualifications:
Proven experience in customer service or a related role
Good written communication skills mainly in English
Basic proficiency in Microsoft Excel and PowerPoint
Familiarity with eCommerce platforms (e.g., Shopee, Lazada, or Shopify) is an advantage
Skills and Competencies:
Understand the company's products to assist customers effectively
Able to handle customer inquiries and warranty claims flexibly
Stay organized to prioritize tasks and resolve issues promptly
Show patience and empathy even in challenging situations
Company Highlights and Culture:
Join a fast-growing company with international markets in Malaysia, Singapore, the Philippines, and Indonesia
Be part of a supportive team that values collaboration and innovation in a fun environment
We are willing to teach and guide passionate individuals who are eager to learn and grow with us
Company Information:Registration No.
202001005186
Your application will include the following questions:
Do you have customer service experience?
Which of the following Microsoft Office products are you experienced with?
Which of the following languages are you fluent in?#J-18808-Ljbffr