**Job Title:** Customer Service Representative
**Company:** Sapura Energy Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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### Job Description
Sapura Energy Berhad is seeking a dedicated and motivated **Customer Service Representative** to join our dynamic team in George Town, Penang. This part-time position plays a crucial role in fostering positive relationships with our clients and addressing their inquiries and concerns with energy and professionalism. Candidates must possess a strong customer service background, with at least four years of relevant experience, and embody our core values of leadership and inclusivity.
### Key Responsibilities
- **Client Engagement:** Serve as the first point of contact for customer inquiries, providing thorough, accurate, and timely assistance regarding our services and products.
- **Problem Resolution:** Address and resolve customer complaints and issues by utilizing active listening and critical thinking skills to ensure client satisfaction.
- **Communication:** Maintain clear and professional communication with customers via phone, email, and in-person interactions. Document and escalate issues when resolved and ensure follow-up actions are taken if necessary.
- **Information Management:** Keep detailed records of customer interactions and transactions in our Customer Relationship Management (CRM) system, ensuring data accuracy and confidentiality.
- **Product Knowledge:** Stay informed about company products and services to effectively assist customers and provide relevant recommendations based on their needs.
- **Collaboration:** Work collaboratively with cross-functional teams to ensure customer feedback is communicated, and strategic improvements are made based on insights gathered from customer interactions.
- **Performance Tracking:** Monitor and report on key performance metrics related to customer service, identifying areas for improvement and contributing to ongoing service excellence initiatives.
- **Training & Mentorship:** Participate in training sessions to keep skills updated and engage in mentoring relationships with new team members, fostering a supportive and inclusive work environment.
### Requirements
**Education and Experience:**
- Bachelor's degree or equivalent experience in a related field preferred.
- Minimum of four years of experience in customer service or a similar role.
**Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
- Familiarity with CRM software and customer support ticketing systems is an advantage.
**Personality Traits:**
- Driven: Demonstrate self-motivation and commitment to achieving confidential goals.
- Energetic: Bring enthusiasm and positivity to the customer service experience.
**Soft Skills:**
- Leadership: Exhibit strong leadership capabilities, contributing to team morale and customer satisfaction.
- Time Management: Possess exceptional time management skills to prioritize tasks and meet deadlines effectively.
### Benefits
- Comprehensive Medical Coverage: Health and wellness benefits to keep you healthy.
- Relocation Allowance: Financial assistance for candidates relocating to Penang.
- Training & Professional Development: Opportunities for continuing education and skills development.
### Working Environment
At Sapura Energy Berhad, we cultivate leaders who foster inclusivity and mentorship. You will be part of a team that values collaboration, respect, and continuous improvement while encouraging professional growth in a supportive environment.
### Application Process
We invite qualified candidates to apply by sending their resume and cover letter by **September 24, 2024**. Please ensure that the subject line of your email clearly states the position you are applying for.
Sapura Energy Berhad is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us at Sapura Energy Berhad and help us redefine the future of customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
