**Job Title:** Customer Service Representative
**Company:** Kossan Rubber Industries Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
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### **Job Description**
Kossan Rubber Industries Berhad, a leading manufacturer of rubber products, is seeking a dedicated and dynamic Customer Service Representative to join our team in George Town, Penang. The ideal candidate will possess not only exceptional customer service skills but also a passion for innovation and creativity in problem-solving. This part-time role is perfect for a confident and reliable individual looking to make a significant impact on our customer experience.
### **Key Responsibilities**
- **Customer Interaction**: Provide high-quality support to customers via multiple channels, including phone, email, and live chat, ensuring inquiries and issues are resolved promptly and efficiently.
- **Problem Resolution**: Identify customer issues and concerns, taking ownership of problems and delivering effective solutions in a timely manner while adhering to company policies.
- **Technical Support**: Assist customers with product-related inquiries and technical issues, drawing on product knowledge and consulting with other team members or departments as needed.
- **Feedback Implementation**: Collect, analyze, and relay customer feedback to appropriate departments, contributing to ongoing product and service improvements.
- **Order Processing**: Manage order entry and follow-up processes, including tracking shipments and processing returns or exchanges as necessary.
- **Relationship Building**: Develop and maintain positive relationships with customers, fostering loyalty through exceptional service and communication.
- **Inventory Management**: Monitor stock levels related to customer orders, ensuring timely updates and reports to team leads on any shortages or issues.
- **Reporting**: Prepare regular reports on customer interactions, feedback, and issues to identify trends and areas for improvement.
- **Team Collaboration**: Work closely with the sales and product teams to provide insights on customer needs and preferences, facilitating a seamless customer experience.
- **Training Participation**: Engage in regular training sessions to stay updated on product knowledge, customer service techniques, and industry trends.
### **Requirements**
- **Education**: High school diploma or equivalent; additional certifications in customer service or related fields will be considered an asset.
- **Experience**: At least 4 years of experience in a customer service role, preferably within the manufacturing or consumer goods industry.
- **Technical Proficiency**: Familiarity with customer service software, CRM systems, and Microsoft Office Suite.
- **Personality Traits**:
- Confident in communication and decision-making abilities.
- Reliable with a strong work ethic and punctuality.
- **Soft Skills**:
- Innovative approach to customer service, able to propose and implement creative solutions.
- Strong analytical skills to assess customer concerns and implement effective resolutions.
### **Benefits**
- Company equipment provided for all customer service activities.
- Disability insurance for eligible employees.
- Vision insurance included as part of the benefits package.
### **Working Environment**
At Kossan Rubber Industries, we prioritize employee well-being through health and wellness initiatives that support a balanced work-life environment. You will find a supportive team culture that values collaboration, innovation, and personal growth.
### **Application Deadline**
Interested candidates are encouraged to apply by ********** ** to be considered for this exciting opportunity.
### **Equal Opportunity Statement**
Kossan Rubber Industries Berhad is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, disability, or any other legally protected status.
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Join Kossan Rubber Industries Berhad and be a part of our mission to deliver exceptional customer service while contributing to a sustainable and innovative future! We look forward to receiving your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
