Customer Service Specialist - Fresh Graduates are WelcomedAbout the roleAre you a customer service superstar with a passion for delivering exceptional experiences? Fonix Marketing & Solutions Sdn Bhd is seeking a talented Customer Service Specialist to join our dynamic team in Cheras, Kuala Lumpur. As a full-time employee, you'll be the friendly voice representing our brand and ensuring our customers are delighted with every interaction.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and chat channels
Providing accurate, timely, and empathetic support to resolve customer issues
Collaborating with cross-functional teams to ensure seamless customer experiences
Identifying opportunities to improve processes and enhance customer satisfaction
Maintaining detailed records and documentation
Contributing to a positive team environment and culture
What we're looking for
Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
Strong problem-solving and critical thinking abilities to handle customer queries effectively
Demonstrated experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
Proficiency in English and Bahasa Malaysia, both spoken and written
Ability to work in a fast-paced, dynamic environment and adapt to change
Passion for delivering exceptional customer experiences and a commitment to continuous improvement
What we offerAt Fonix Marketing & Solutions Sdn Bhd, we believe in nurturing a supportive and collaborative work environment. As a Customer Service Specialist, you'll enjoy competitive remuneration, opportunities for career growth, and a range of employee benefits to support your well-being. We are committed to fostering an inclusive culture where everyone can thrive and reach their full potential.
About usFonix Marketing & Solutions Sdn Bhd is a leading provider of innovative marketing and customer service solutions. With a strong focus on delivering exceptional customer experiences, we are committed to helping our clients achieve their business goals. Join our team and be a part of our exciting journey as we continue to expand and make a positive impact in the industry.
Apply now for this rewarding Customer Service Specialist role and become an integral part of the Fonix Marketing & Solutions Sdn Bhd family.#J-18808-Ljbffr