Customer Service Specialist Posting Date : 13 Jan 2025 | Close Date : 13 Apr 2025
Client Background:
BPO wing that offers a spectrum of services, from data analysis, customer service, and risk management to administration, IT support, human resources, marketing, and beyond.
Location:KL
Tenure:Permanent role
Salary : Basic Salary
Key Responsibilities
Deliver exceptional non-voice customer service, processing orders, transactions, and requests with accuracy and efficiency.
Build and maintain strong relationships with VIP customers, ensuring their needs are met with a personal touch.
Proactively identify potential customer issues and implement effective solutions to address them.
Respond promptly and professionally to inquiries, exceeding customer expectations.
Manage and resolve VIP concerns or complaints with empathy and a problem-solving mindset.
Collect, analyze, and share customer feedback to drive service improvement.
Collaborate closely with team members to ensure seamless service delivery and continuous improvement.
Qualifications
A bachelor's degree is preferred but not required; a customer-centric mindset is essential.
Proven experience in customer service, preferably in handling VIP or high-value clients.
Exceptional communication skills in written and spoken English (additional languages are a bonus).
Strong problem-solving skills and the ability to manage challenging situations with composure.
Tech-savvy and comfortable navigating various digital platforms and CRM systems.
Outstanding multitasking and time-management abilities, with great attention to detail.
Demonstrated ability to work independently and as part of a collaborative team.
A proactive, can-do attitude and a passion for going the extra mile for customers.
Sub Specialization:Services; Customer Services
Type of Employment:Permanent
Minimum Experience:1 Year
Work Location:Kuala Lumpur#J-18808-Ljbffr