**Job Title:** Customer Service Specialist
**Company:** Telekom Malaysia Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Telekom Malaysia Berhad is seeking a dedicated and enthusiastic **Customer Service Specialist** to join our team in George Town, Penang. This part-time position is an excellent opportunity for individuals looking to start their career in customer service within a dynamic and innovative telecommunications company. This role requires a passion for helping customers and a commitment to providing exceptional service.
**Key Responsibilities:**
1. **Customer Support:**
- Respond to customer inquiries via phone, email, and live chat, providing comprehensive information about our products and services.
- Resolve customer complaints and issues efficiently while ensuring high customer satisfaction.
- Assist customers with billing inquiries, service issues, and account management.
2. **Communication and Negotiation:**
- Utilize excellent verbal and written communication skills to convey information clearly and effectively.
- Engage in negotiation with customers to ensure resolutions are fair and satisfactory, aimed at retaining business.
3. **Data Entry and Documentation:**
- Accurately record customer interactions and transactions using the company's CRM software.
- Maintain detailed documentation of customer issues, feedback, and resolutions.
4. **Product Knowledge:**
- Stay updated on Telekom Malaysia's current products, services, and promotions to provide accurate information to customers.
- Provide support in identifying customer needs and recommending appropriate products or services.
5. **Team Collaboration:**
- Work collaboratively with fellow team members and other departments to streamline processes and improve customer experience.
- Participate in team meetings to share insights on customer feedback and suggest improvements based on customer interactions.
6. **Continuous Improvement:**
- Gather customer feedback and communicate recurring issues to management to enhance service offerings.
- Engage in training and development opportunities to improve customer service skills and product knowledge.
**Requirements:**
- **Education:** High school diploma or equivalent; further education in a relevant field is an advantage.
- **Experience:** Minimum of 1 year experience in customer service or related field.
- **Skills:**
- Strong negotiation skills with the ability to handle difficult conversations politely and professionally.
- Creative mindset with a problem-solving approach to customer inquiries and challenges.
- **Personality Traits:**
- Hardworking and reliable, with a strong work ethic and accountability.
- Ability to maintain a positive attitude and composure under pressure.
- **Technical Proficiency:** Familiarity with CRM systems and Microsoft Office Suite is preferred.
- **Language Skills:** Proficient in English and Malay; additional languages are a plus.
**Benefits:**
- Disability insurance
- Profit sharing
- Vision insurance
**Working Environment:**
At Telekom Malaysia Berhad, we embrace a culture that challenges norms and encourages bold thinking. We value innovation and creativity, striving to create an inclusive and dynamic workplace where everyone can contribute and grow.
**Application Deadline:**
Please submit your application by **September 19, 2024**.
**Equal Opportunity Statement:**
Telekom Malaysia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, national origin, sexual orientation, age, disability, or veteran status. We encourage all qualified individuals to apply.
Join us at Telekom Malaysia Berhad, where your dedication to customer service will make a real impact!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
