Concentrix Federal Territory of Kuala Lumpur, Malaysia
Lead - TA & Recruitment (SEA)Strongly dedicated Lead Recruiter with 3.5+ years of experience in Recruitment and Generalist activities.
Language Proficiency:English and Local Malay are required as we are hiring for different projects.
Preferred Industry:Telecommunications - Customer Service Team Leader
Location:CNX OFFICE, Malaysia
About Role:The responsibility of the team lead is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 20 team members.
Responsibilities:Motivate and strategize how the team will meet efficiency, productivity, and consistency targets.
Perform twice a month check-point on the analyst's performance using scorecards as a point of discussion.
Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals.
Elevate and escalate red flags to management on a duty of care perspective.
Ensure that team schedules are communicated; leave requests are attended to, and team attendance is monitored.
Guarantee that base operational expectations and information security policies are enforced.
Identify improvement opportunities in workflows and suggest solutions.
Facilitate team meetings and team huddles.
Create an engaging and fun work atmosphere for the team.
First point of escalation and clarification on HR-related matters and concerns.
Course correct non-performing metrics and analysts through root cause analysis and solid action planning.
Perform monthly sit-down sessions to gather insights and innovation ideas.
Execute administrative functions inside the team (i.e., time report reviews) and HR disciplinary actions (if needed).
Ensure that SMEs are performing their duties and responsibilities.
Required Skills:Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously.
Adaptable to learn new processes, concepts, and skills.
Demonstrates the ability to work as part of a team adding a positive attitude and business focus.
Ability to work in a fast-paced work environment.
Enjoying challenging opportunities.
Ability to communicate in a dynamic environment throughout all management levels.
Ability to solve urgent matters and work under pressure.
Reliable, proactive approach to entrusted tasks.
Working Conditions:Moderate to no travel depending on project involvement.
Client holidays are observed.
Cyclical work shift including work hours at night/day.
Overtime may be required.
Seniority Level:Mid-Senior level
Employment Type:Full-time
Job Function:Customer Service
Industries:Telecommunications#J-18808-Ljbffr