Exciting Opportunity: Customer Success Coordinator (Mandarin Speaker) - Logistics/Teleport/Shipping/Ecommerce/Customer Service Join our team as a Customer Success Coordinator (Mandarin Speaker) and play a vital role in ensuring seamless logistics and cargo operations while delivering excellent service to our valued clients.
What You'll Do Booking Management: -Handle incoming booking requests from clients via phone, email, and online platforms.
-Confirm bookings, schedule shipments, and ensure accurate data entry into the booking system.
-Coordinate with operations teams to ensure cargo space availability and timely transportation.
Customer Service: -Provide courteous and professional support to clients, addressing inquiries and offering guidance on shipment options.
-Build and maintain strong client relationships, understanding their needs and ensuring satisfaction.
Coordination: -Collaborate with departments like operations, finance, and customer service for seamless shipment handling.
-Review and follow up on invoicing, payment, and billing queries.
Problem Solving: -Resolve issues or discrepancies related to bookings, documentation, or shipment schedules.
-Proactively address potential delays or challenges to ensure timely and efficient cargo delivery.
Documentation: -Prepare and verify all documentation for cargo shipments, including bills of lading, shipping instructions, and customs declarations.
-Ensure compliance with international shipping regulations, company policies, and industry standards.
What We're Looking For -Strong organizational and multitasking skills.
-Excellent communication and customer service abilities.
-Proficiency in Mandarin (written and spoken), with additional English and Bahasa Malaysia language skills.
-Familiarity with Excel and experience in logistics, shipping, or cargo industry.
-Detail-oriented with a focus on accuracy in documentation and data entry.
-Minimum of 1-2 years of experience in logistics, shipping, or a related field.
-Understanding of international shipping regulations and booking procedures.
Why Join Us?
-Competitive salary package: RM3,000 - RM3,500 per month.
-Opportunity to support and grow Singapore operations from Kuala Lumpur's vibrant Wisma Tune KL.
-Be part of an innovative and rapidly growing company redefining logistics and shipping solutions.
-Develop your skills in a collaborative and supportive environment.
Who Should Apply?
If you're proactive, resourceful, and eager to make a difference in the logistics and customer service industry, we want to hear from you!
Apply now to Lovina at +6012-2181572 or email ****** and help us create seamless, efficient, and customer-focused solutions in the ever-evolving logistics world.
Your journey starts here!
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-bgc-outsourcing-sdn-bhd-job-customer-success-coordinator-logistics-teleport-shipping-ecommerce-jo-24479] -Proficiency in Mandarin (written and spoken), with additional fluency in English and Bahasa Malaysia.
-Strong organizational and multitasking abilities, ensuring efficient handling of multiple responsibilities.
-Exceptional communication and customer service skills, delivering professional and courteous support to clients.
-Detail-oriented mindset, with a commitment to accuracy in data entry and documentation.
-At least 1-2 years of experience in logistics, shipping, or a related field.
-Familiarity with Excel and experience using logistics, shipping, or booking systems.
-Solid understanding of international shipping regulations and booking procedures.