Customer Success Executive

Responsibilities:
Provide excellent customer service support and experience to our e-commerce customers.
Use phone, instant messaging, and email to provide fast responses to customer inquiries on products, order status, and after-sales services.
Manage order processing cycle with other departments.
Help customers in their online buying journey.
Assist customers in resolving any post-sales issues.
Job Requirements:
Excellent customer service experience using phone, instant messaging, and email.
Must be proficient in both written and verbal English.
Consumer electronics knowledge or experience is a plus.
Must have strong attention to detail and a customer-centric focus.
Able to work independently and autonomously, as well as multitask.
Immediately available preferred.
Fresh graduates will also be considered.
Intermediate/Advanced level with Microsoft Excel would be an advantage, but not necessary.
Knowledge of any European language would be an advantage, but not necessary.#J-18808-Ljbffr