Full time
Curlec is a full-stack payments solution that makes it easy for businesses of all sizes to collect payments, automate payouts and take control of their cash flow.
Today, Curlec is part of the Razorpay group - India's leading Payments and Banking Platform for businesses.
The company serves over 10 million businesses and is backed by some of the world's marquee investors that include Sequoia Capital India, Tiger Global, Lone Pine Capital, and TCV, and was part of the prestigious Silicon Valley tech accelerator, Y Combinator.
ResponsibilitiesAs a Customer Success Executive at Curlec, you will play a pivotal role in ensuring the long-term success of our valued merchants using Curlec.
Your daily responsibilities will encompass various aspects of customer satisfaction and engagement, including:
Seamless Onboarding:You will take charge of the onboarding process for new merchants, collaborating with cross-functional teams to ensure that the merchant's onboarding experience is not only smooth but exceptional.
Responsive Support:Promptly address merchant queries, providing effective solutions within defined Service Level Agreements (SLAs).
Your responsiveness will contribute to a high level of merchant satisfaction.
Internal Advocacy:Act as a dedicated advocate for our merchants within the company.
You will gather, analyze, and deliver informed and quantified feedback to relevant teams to enhance the merchant experience.
Tools and Collaboration:Utilize state-of-the-art Customer Success tools and work closely with the broader Success team to maintain a consistent and exceptional level of service for our merchants.
Issue Management:Coordinate and manage critical issues by collaborating with our Operations and Engineering teams.
Your ability to drive resolutions will be crucial in maintaining high merchant satisfaction.
Process Refinement:Collaborate closely with the Head of Customer Success to continuously refine and improve operational processes, ensuring efficiency and a customer-centric approach.
RequirementsBachelor's degree in any field with 2 years of experience in Customer Service/Success from banking/fintech/IT industry.
Enjoy solving problems and prefer preventing them.
Proven track record in understanding complex problems and providing suggestions and solutions.
Enjoy building and developing relationships with clients and internal stakeholders.
Strong business acumen to assist in solutionizing with clients.
Ability to stay organized and calm in fast-paced, high-pressure situations.
Self-driven to perform at your best in any environment.
Experience in prioritizing time between multiple issues of varying urgency.
Strong belief in putting clients at the forefront of efforts and commitment to delivering great support and service.
Strong communication skills to convey information clearly and effectively.
Fluency in spoken and written Mandarin is highly advantageous.
Company InformationRegistration No.
1250779-A#J-18808-Ljbffr