Na DuPont, nosso propósito é capacitar o mundo com inovações essenciais para o progresso.
Nós trabalhamos com as coisas que importam.
Seja ao fornecer água potável a mais de um bilhão de pessoas em todo o planeta, produzir materiais essenciais aos dispositivos tecnológicos que usamos diariamente, desde smartphones até veículos elétricos, ou proteger os trabalhadores do mundo todo.
URGENT HIRING!
Contractual position
Work location: Penang
A Mandarin speaker is required.
The role is open to both experienced working professionals and graduates from universities and polytechnics.
This is a 12-months renewable contractual position with opportunities for career growth.
JOB RESPONSIBILITIESReceive and process quotes and order changes for assigned customers within turnaround parameters and reviewed by senior level Customer Success Representatives.
Provide customer with pricing and delivery information based on company procedures and policies.
Work with Sales, Product Management, and Production to track existing orders for customers to ensure on-time deliveries and resolve any late orders in advance of due dates.
Communicate shortages and engage Laird global site to resolve delays daily.
Assist with expedites and coordinate deliveries with Laird Sites and Customers.
Confer with internal and external customers to resolve customer problems with orders, deliveries, quotations, quality, and forecasts.
Utilize Customer Complaint database and follow through to closure.
Perform at a novice to intermediate level answering customers' questions about products, prices, and availability.
Assist with creation and process basic quotes and quote requests from customers, sales, Technical Support Engineers, and Field Application Engineers using existing pricing.
Obtain customer forecasts, complete excel templates, and coordinate with the Demand Analyst.
Assist with compiling requested documentation including Supplier Surveys, RoHS, Conflict Minerals, HTS Codes, new customer set up, and order related documents.
Complete customer scorecards and address areas of improvement with sales and the manufacturing site.
Manage B2B portals as required by customer.
Manage customer data as required in CRM.
Adhere to quality and safety systems or maintenance of quality and safety standards.
Perform other duties as assigned or necessary to meet changing business conditions.
JOB REQUIREMENTSGraduate from a university or polytechnic.
At least 3 years of experience in Customer Service within the B2B industry (experience in handling customer order processing).
Excellent communication skills, reading, writing, and speaking in English and Chinese.
Proficient in Windows applications, with strong skills in Excel and PowerPoint.
Strong aptitude for meeting customer needs.
Ability to handle multiple tasks simultaneously in an efficient, organized, and decisive manner.
Strong interpersonal skills, including the ability to communicate effectively at all levels within internal and external groups.
Ability to collaborate well with others and to work efficiently and accurately in a team-based environment.
Experience with ERP/MRP systems is a plus.
Knowledge of Salesforce or similar CRM systems is a plus.
A DuPont é uma empregadora que promove a igualdade de oportunidades.
Candidatos qualificados serão considerados sem que haja distinção de raça, cor, religião, credo, sexo, orientação sexual, identidade de gênero, estado civil, nacionalidade, idade, situação militar, deficiência ou qualquer outra classe protegida.#J-18808-Ljbffr