**Job Title:** Customer Success Representative - Remote Work
**Company:** YTL Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
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### Job Description
YTL Corporation Berhad is seeking a dynamic and motivated **Customer Success Representative** to join our team on a part-time basis. This remote role is ideal for individuals who are resourceful, passionate, and eager to create meaningful relationships with our valued customers. As a member of our Customer Success team, you will play a pivotal role in ensuring customer satisfaction and loyalty through effective communication, support, and collaboration.
### Key Responsibilities
- **Customer Engagement:** Proactively engage with customers through various channels (phone, email, chat, etc.) to understand their needs, provide insights, and ensure they are maximizing their use of our products and services.
- **Issue Resolution:** Act as the first point of contact for customer inquiries and issues, utilizing problem-solving skills to address and resolve concerns efficiently while maintaining a high level of service.
- **Customer Onboarding:** Guide new customers through the onboarding process, providing training and resources to ensure successful implementation and usage of our offerings.
- **Feedback Gathering:** Continuously solicit and document customer feedback to inform product and service improvements, delivering insights back to the product team for further enhancement.
- **Relationship Development:** Build strong relationships with customers by regularly checking in and being proactive about their success, identifying opportunities for upselling and cross-selling based on their needs.
- **Reporting & Documentation:** Maintain detailed records of customer interactions, feedback, and progress toward goals in our CRM system, providing regular updates to the Customer Success team and management.
- **Collaboration:** Work closely with sales, product, and marketing teams to promote customer engagement strategies and ensure a unified approach to customer success.
- **Continuous Improvement:** Actively participate in team meetings, contributing ideas and suggestions for improving customer satisfaction and overall service delivery.
### Requirements
- Bachelor's degree or equivalent experience in a related field.
- Minimum of 3 years of experience in customer service, account management, or customer success roles.
- Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Demonstrated creativity in problem-solving and providing tailored solutions to customer needs.
- Resourceful mindset with the ability to work independently in a remote environment.
- Passionate about customer success and committed to achieving excellence in every interaction.
- Familiarity with CRM systems and proficiency in digital communication tools.
- Ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
- Knowledge of customer success metrics and key performance indicators is a plus.
### Benefits
- **Disability Insurance:** Comprehensive coverage to support your well-being.
- **Travel Opportunities:** Enjoy the chance to represent the company while exploring new locations.
- **Company Equipment:** All necessary tools and technology provided for a seamless work experience.
### Working Environment
At YTL Corporation Berhad, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We believe in cultivating a positive and collaborative remote work culture that empowers our team members to excel and take initiative in their roles while maintaining a healthy work-life balance.
### Application Deadline
Please submit your application by **September 19, 2024**.
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**Equal Opportunity Statement:**
YTL Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We look forward to your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
